These Terms of Service (the “Terms”) govern the use of the luggage storage service (the “Service”) provided by AB Colosseo S.r.l., operating the brand Rome Bag Storage (“we”, “us”), through the website romebagstorage.com and at our storage locations in Rome. By making a booking or using the Service, you (“you”, the “Customer”) accept these Terms in full. Please read them carefully.

1. Service provider

2. The Service

We provide short-term luggage storage at our staffed locations in Rome. When you drop off your luggage you receive a confirmation (e.g. a receipt or QR code) which you must present to collect your items. Storage is provided for the period selected at the time of booking, during our published opening hours. Items must be dropped off and collected within the booked time window and the same operating day unless otherwise agreed.

3. Bookings & payment

• Bookings are made online and managed through our booking system (Bókun). A booking is confirmed once you receive a confirmation from us.
• Prices are those displayed at the time of booking and are charged per bag and per the storage duration selected. All prices include applicable taxes unless stated otherwise.
• Payments are processed securely by our payment provider (Stripe). We do not store your full card details.
• You are responsible for providing accurate booking information. We are not liable for issues arising from incorrect details supplied by you.

4. Cancellations & refunds

You may cancel your booking free of charge up to 24 hours before the start of the booked day, and receive a full refund. Cancellations made after that point are non-refundable. Refunds are issued through the original payment method and may take several business days to appear, depending on your bank or card provider.

5. Customer obligations

• You confirm that you are the lawful owner of the items deposited, or are authorised to deposit them.
• You must present a valid booking confirmation (receipt/QR code) and, where requested, valid photo ID to collect your luggage.
• You must collect your luggage within the booked period and our opening hours.
• You must not deposit any item listed in the “Prohibited items” section below.
• Only the person named on the booking, or an authorised representative able to show the confirmation, may collect the luggage.

6. Prohibited items

For safety and legal reasons, the following items must not be stored with us. You agree not to deposit:

• Valuables — cash, jewellery, watches, high-value electronics, important or irreplaceable documents.
• Illegal items — weapons, ammunition, drugs or any item prohibited by law.
• Dangerous goods — flammable, explosive, toxic or otherwise hazardous materials, and live animals or plants.

We reserve the right to refuse any item we reasonably believe to be prohibited, and we accept no liability for prohibited items deposited in breach of these Terms.

7. Liability & insurance

We take great care of your belongings. Stored luggage is covered by an insurance policy up to €500 per bag, subject to the terms, conditions and exclusions of that policy. Our liability for loss of or damage to stored luggage is limited to that cover.

To the maximum extent permitted by law, we are not liable for:

• prohibited items, valuables or cash deposited in breach of these Terms;
• damage caused by the inherent nature of the items, inadequate packing, or pre-existing defects;
• indirect or consequential loss (e.g. missed transport, loss of profit);
• events beyond our reasonable control (force majeure).

Any claim for loss or damage must be reported to our staff at the time of collection, before leaving the location, so that it can be verified. Nothing in these Terms limits our liability where it cannot lawfully be limited (including for death or personal injury caused by our negligence, or for fraud).

8. Uncollected luggage

If luggage is not collected by the end of the booked period, additional storage charges may apply. Luggage that remains uncollected for more than 7 days after the scheduled collection date will be considered abandoned. We will make reasonable efforts to contact you using the details provided; after that period we reserve the right to dispose of, donate or hand over the items to the relevant authorities, in accordance with applicable law. Perishable or hazardous items left uncollected may be disposed of sooner.

9. Right to refuse service

We may refuse or withdraw the Service where a Customer breaches these Terms, behaves abusively or unsafely towards our staff, or where we reasonably suspect unlawful use of the Service.

10. Intellectual property

“Rome Bag Storage” is a registered trademark. All content on the website — including text, graphics, logos and images — belongs to AB Colosseo S.r.l. or its licensors and may not be used without our prior written permission.

11. Consumer rights & governing law

These Terms are governed by Italian law and applicable EU consumer-protection legislation (including the Italian Consumer Code, Legislative Decree no. 206/2005). Because the Service is provided on a specific date and time chosen by you, the standard 14-day right of withdrawal for distance contracts may not apply; cancellations are instead governed by the “Cancellations & refunds” section above.

If you are a consumer, you benefit from the mandatory protections of the law of your country of residence, and you may bring proceedings before the courts of your place of residence. EU consumers can also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

12. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the moment of your booking is the one that applies. Any changes will be posted here with a revised “Last updated” date.